Returns & Refunds

Last updated: September 2026

Ordered from Velna Zvis Nutrition and it is not what you expected? Here is how returns work, step by step.

1. Our Return Window

You have thirty days from the date of delivery to return an order for a refund.

2. What Can Be Returned

Unopened items in their original packaging, within thirty days of delivery.
Opened items, where you are not satisfied with the product. Contact us first so we can advise on the return.
Items that arrived damaged, defective, or that are not what you ordered.

3. What Cannot Be Returned

Items returned more than thirty days after delivery.
Products that were not purchased from this site.
Gift cards, where offered.
Any item returned without prior contact, which may delay or block processing.

4. How to Start a Return

Email bonnie4561104@gmail.com with your order number, the item you want to return and the reason. We will reply with a return authorisation and the return address. Please do not send anything back before you hear from us, as unauthorised parcels cannot be matched to an order.

5. Refund Timing

Once your return is received and inspected, we will confirm by email. Approved refunds are issued to the original payment method. Depending on your bank or card issuer, the credit typically appears within five to ten business days after we process it.

6. Exchanges

We do not process direct exchanges. If you want a different product, return the original for a refund and place a new order.

7. Damaged, Defective or Incorrect Items

Report these within seven days of delivery with a photograph where possible. We will arrange a replacement or a full refund, and cover the return shipping cost.

8. Return Shipping Costs

Where a return is due to a change of mind, return shipping is at your cost. Where the item was damaged, defective or incorrect, we cover it.

9. Subscriptions

You can cancel a subscription at any time from your account or the link in your subscription email. Cancelling stops future shipments; it does not automatically refund a shipment already dispatched. A dispatched shipment can still be returned under this policy.