Privacy Policy

Last updated: September 2026

This policy explains how Velna Zvis Nutrition handles personal information collected on this site.

1. Information We Collect

We collect the information you give us directly, the information generated when you use the site, and information we receive from service providers.

Order and contact details: name, email address, shipping and billing address, phone number where you provide one.
Payment details: processed by our payment providers. We do not store full card numbers.
Account details: if you create an account, your login credentials and order history.
Technical data: device type, browser, IP address, pages viewed and referring page, collected through cookies and similar technologies.
Communications: the content of emails or messages you send us.

2. How We Use Your Information

To process and fulfil orders, including delivery and returns.
To provide customer support and respond to enquiries.
To send service messages about your order or subscription.
To send marketing communications where you have opted in, with an unsubscribe link in every message.
To detect and guard against fraud and to keep the site secure.
To improve the site and understand which content is useful.
To meet legal and accounting obligations.

3. How We Share Your Information

We do not sell your personal information for money. We share it only with parties who need it to operate the business:

Shopify, which hosts this store and provides the commerce platform.
Payment processors, to complete transactions securely.
Shipping carriers, to deliver your order.
Email and analytics providers, to send service messages and measure site performance.
Professional advisers and authorities, where legally required.

Each of these parties is engaged to process data on our instructions and is not permitted to use it for their own purposes.

4. Cookies and Similar Technologies

We use cookies to keep your cart and login working, to remember preferences, and to understand how the site is used. You can control cookies through your browser settings; blocking essential cookies may stop parts of the site from working, such as checkout.

5. Your Privacy Rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to correct it, to delete it, to receive a portable copy, and to opt out of certain processing such as targeted advertising. To make a request, email bonnie4561104@gmail.com. We will verify your request and respond within the period required by applicable law. We will not disadvantage you for exercising these rights.

6. Data Retention

We keep order records for as long as needed to meet tax, accounting and consumer protection obligations, and keep other records only as long as necessary for the purpose they were collected.

7. Security

We use administrative, technical and physical safeguards appropriate to the sensitivity of the data, including encryption in transit. No system is perfectly secure, and we cannot guarantee absolute security.

8. Children's Privacy

This site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided information to us, contact us and we will delete it.

9. International Processing

Your information may be processed in countries other than your own, including by our service providers. Where we transfer data across borders we rely on appropriate safeguards.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or the law. The current version is always the one published on this page, with the effective date shown above.